Returns are accepted within a 14-day period starting from the date that you receive your order.
Because we ship from multiple distribution centers, the procedure related to how to conduct the return is not always the same. Some of our suppliers require us to provide an RMA (return merchandise authorization) before the product can be returned by our customer. Some suppliers are less stringent and do not require paper work. We make the determination for each product or order return on a case by case basis.
All you need to do is contact support@teamsanta.com to make arrangements for a return. Please include your order number when requesting to return a product/order. If you do not have the order number then kindly include your last name instead. You MUST contact support@teamsanta.com to make arrangements for your return before you actually conduct the return. This will ensure that a proper refund will be processed to your debit/credit card. Failure to get authorization from support@teamsanta.com when returning an order may result in a delay regarding the processing of your refund.
All returned orders must be sent in a prepaid, insured and traceable method. Retain the tracking number in order to provide proof of delivery. Sending back an order without getting a tracking number may delay the processing of your refund.
Refunds can take up to 4 weeks to be processed and are issued on the last day of every month.
Please allow up to 30 days for a refund to be received by your bank. We sincerely appreciate your patience while this process takes place. Most of the time, the funds must be transferred between our bank and yours and this takes time. Refunds are not issued on the weekend.
All refunds must follow the guidelines on the return policypage and/or on our terms of sale and service page. There are no exceptions to the preceding policies.
Merchandise purchased before Christmas cannot be returned after Christmas for refund, credit or exchange.
Merchandise purchased before Halloween cannot be returned after Halloween for refund, credit or exchange.
Custom made merchandise is not returnable at any time and is not eligible for refunds, credit, or exchange.
Orders negotiated through the haggle process are non-refundable and can only be cancelled for web site credit of the agreed upon order total.
Our suppliers take the time to carefully package your order so it arrives in good shape. If you have to return something, we ask that you extend the same courtesy. If a product is broken when returned, it can affect the amount of your refund. All returns are subject to a 25% re-stocking fee and shipping/return shipping fees are not refunded. Orders are only good while supplies last. All sales final.
Once orders have entered the processing phase it may not be possible to cancel. Orders that are cancelled may be subject to a 25 percent order cancellation fee.
Orders for lighted decorations which are cancelled once the manufacturing process has started are subject to a 25 percent re-stocking fee. If you have any questions about returning an order that were not addressed above then please feel free to contact support@teamsanta.comanytime or review our Terms.
Tip: Try to order a minimum of $75 so that you receive
FREE ground shipping inside the continental U.S.A.
